Refund Policy

Our policies regarding refunds and returns

Last Updated: April 20, 2024

At Aerivora Soy Bean Farm ("Aerivora," "we," "us," or "our"), we are committed to providing high-quality products and services to our customers. This Refund Policy outlines the circumstances under which we issue refunds and how the refund process works.

Please read this Refund Policy carefully before making a purchase from us. By making a purchase, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

1. Products and Services Covered

This Refund Policy applies to all products and services offered by Aerivora, including but not limited to:

  • Soy bean seeds and related agricultural products
  • Farming consultancy services
  • Educational materials and resources
  • Workshops and training programs
  • Online courses and digital content

2. Refund Eligibility for Products

2.1 Physical Products

For physical products such as seeds, agricultural supplies, and equipment:

Refund Conditions:

  • Damaged or Defective Products: If you receive products that are damaged or defective upon delivery, you are eligible for a full refund or replacement, provided you notify us within 7 days of receipt and include photographic evidence of the damage or defect.
  • Incorrect Products: If you receive products that are different from what you ordered, you are eligible for a full refund or the correct replacement, provided you notify us within 7 days of receipt.
  • Unopened Products: Unopened products in their original packaging may be returned within 14 days of delivery for a full refund, less shipping costs.

Non-Refundable Circumstances:

  • Products that have been opened, used, or had their seals broken, unless they were defective upon receipt
  • Products damaged after delivery due to improper handling or storage
  • Custom or specially ordered products
  • Products purchased more than 14 days prior to the refund request
  • Shipping and handling fees, unless the return is due to our error

2.2 Seed Germination and Crop Performance

Due to the nature of agricultural products and the many variables that affect plant growth and crop performance:

  • We cannot guarantee specific germination rates, yields, or crop performance, as these are influenced by factors beyond our control, including soil conditions, weather, farming practices, and pest presence.
  • However, if our seed products demonstrate significantly lower germination rates than industry standards under controlled testing conditions, please contact us within 30 days of purchase for potential partial refunds or replacements.

3. Refund Eligibility for Services

3.1 Consultancy Services

  • Cancellations made more than 7 days before the scheduled consultancy service are eligible for a full refund.
  • Cancellations made between 2-7 days before the scheduled service are eligible for a 50% refund.
  • Cancellations made less than 48 hours before the scheduled service are not eligible for a refund.
  • If you are unsatisfied with the quality of our consultancy services, please contact us within 7 days of service completion to discuss potential partial refunds or additional support.

3.2 Workshops and Training Programs

  • Cancellations made more than 14 days before the workshop or training start date are eligible for a full refund.
  • Cancellations made between 7-14 days before the start date are eligible for a 75% refund.
  • Cancellations made between 3-7 days before the start date are eligible for a 50% refund.
  • Cancellations made less than 72 hours before the start date are not eligible for a refund.
  • Registration fees may be transferred to another individual or to a future workshop date, subject to availability.

3.3 Digital Products and Online Courses

  • Digital products and online courses may be refunded within 7 days of purchase if you have not downloaded or accessed more than 25% of the content.
  • Once digital content has been substantially downloaded, accessed, or viewed, it is no longer eligible for a refund.
  • If technical issues prevent you from accessing digital content, please contact our support team for assistance before requesting a refund.

4. Refund Process

4.1 How to Request a Refund

To request a refund, please:

  1. Contact our customer service team at [email protected] or call +447625711526.
  2. Provide your order number, purchase date, and a detailed explanation of why you are requesting a refund.
  3. For product returns, wait for our confirmation before shipping any items back.
  4. Include all original packaging, accessories, and documentation when returning physical products.

4.2 Return Shipping

  • For returns due to our error (wrong item shipped, defective product), we will cover the return shipping costs and provide a return shipping label.
  • For all other returns, the customer is responsible for return shipping costs and ensuring the product arrives safely back to us.
  • We recommend using a trackable shipping method to protect against items lost in transit.

4.3 Refund Processing Time

  • Once we receive your returned product or approve your service refund request, we will process your refund within 7 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Depending on your payment provider, it may take an additional 3-10 business days for the refund to appear in your account.

5. Exchanges

If you wish to exchange a product rather than request a refund:

  • Contact us within 14 days of receiving your order to request an exchange.
  • The replacement item must be of equal or lesser value than the original purchase unless you agree to pay the difference.
  • If the replacement item costs less than the original purchase, we will refund the difference.
  • Shipping costs for exchanges may apply, except in cases where the exchange is due to our error.

6. Special Circumstances

6.1 Bulk Orders

For bulk orders (defined as orders exceeding £1,000 or 100kg of seeds):

  • Custom refund terms may apply and will be specified in your order confirmation.
  • Cancellation of bulk orders may incur a restocking fee of up to 15%.
  • Partial returns of bulk orders may be considered on a case-by-case basis.

6.2 Force Majeure

In cases of force majeure (including but not limited to natural disasters, pandemics, war, civil unrest, or other circumstances beyond our reasonable control):

  • We may need to cancel or reschedule services, in which case we will offer a full refund or credit toward future services.
  • Shipping delays due to force majeure events are not grounds for refunds but may qualify for store credit or other accommodations at our discretion.

7. Exceptions and Discretionary Refunds

We understand that exceptional circumstances may arise. In cases not explicitly covered by this Refund Policy, we reserve the right to make refund decisions on a case-by-case basis. Please contact our customer service team to discuss your specific situation.

Aerivora reserves the right to refuse refunds if we suspect fraud, misrepresentation, or abuse of our Refund Policy.

8. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Refund Policy on our website with an updated "Last Updated" date. We encourage you to review this Refund Policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy or our refund practices, please contact us at:

Aerivora Soy Bean Farm
Studio 66j Stevens Plain
West Daisy KA1 3TU
United Kingdom
Email: [email protected]
Phone: +447625711526

We will respond to your request within a reasonable timeframe.